Why does your furniture cost so much less than high street shops? By purchasing direct from The Chesterfield company over the phone or on the Internet, you are effectively paying trade prices in knowledge your furniture is coming from one of the UK's leading manufacturers. Unburdened by expensive 'London' shop rents, rates, wages and financial gimmicks, you can be assured you are paying for a quality product and not paying for a flashy website or high street location.

Isn't it risky to buy such a large priced item via Mail Order? No not at all. You can order with confidence, in the knowledge that you have 14 days within which to claim a full refund (minus delivery and collection) on our standard products if for any reason you're not absolutely delighted with your purchase.

Can I see the furniture before purchase? Yes, all of our products are hand made onsite here in Manchester by our excellent experienced frame makers and upholsterers some with over 40 years experience. Our furniture can be seen fresh off our production line or in our showroom area located just above the factory works. Viewing is welcome between; 9:00am - 5:00pm Mon-Thursday and 9:00am - 4:30pm on Fridays. Saturday opening can be arranged strictly by appointment. Please call +44 (0) 161 737 1600 for further details and to arrange a viewing time. We also operate several 'Road Show' Exhibitions that we run throughout the year in the UK, shows are arranged subject to demand, please call or contact our sales office using the online form for more information and to register your interest.

How long will delivery take? This is dependent on delivery destination, but you can expect to receive your order within 4-6 weeks. UK deliveries can often be delivered sooner.

Have I made the right decision to buy from The Chesterfield Company, and why don’t I buy manufacturer direct? Undoubtedly… The Chesterfield Company manufacture and supply large quantities direct from our factory base here in Manchester. As manufacturers and supplying direct to the public we can offer excellent prices by cutting out the middleman and we then pass on these savings to you. Even other online web retailers 'Manufacturer Direct prices' are higher than ours, because we control the whole process from ordering the leather to the raw timbers used in construction of the frames! We enjoy our business and our staff pride themselves on their work, we benefit from our reputation as one of the UK's best British manufacturers, supplying our sofas world wide, including personalising our furniture for the Portuguese parliament. It simply isn't possible to buy a better quality British product at the same price!

Is it safe to buy from The Chesterfield Company over the Internet? All Internet orders are given top priority. The easiest way to order our products from ANY location in the world is using our online catalogue, paying for your products using a credit/debit card. For the technically minded - the payment processing section of our site is protected by Thawte 128 bit encryption, and your credit card details are further encrypted using the Data Encryption Standard (56 bit DES in Cipher-Block-Chaining mode with an initialization vector) before being processed by our order system. Your details are not stored on our web server after your order has been processed.

Is your furniture guaranteed? The Chesterfield Company fully guarantees all furniture for one year against all manufacturing defects, additionally all our frames are guaranteed for an additional 4-years. We also promise to replace or repair any item that is found to be faulty or damaged at the time of delivery. For further information please see 'Our Policy's - Quality Guarantee'.If required you can opt for the extra piece of mind by purchasing an extended guarantee covering all forms of damage caused to your sofas from spills and accidents caused by day to day items such as wine and cosmetics through to pet damage. These unforeseen accidents that can occur in the home can be protected against by the extended cover on offer. Why not ask a member of the sales team for further information.