Here at The Chesterfield Company we are confident we offer unbeatable value. So confident in fact that if you happen to find an equivalent sofa cheaper elsewhere we promise to match that price.
We have high standards here at The Chesterfield Company and we would expect any sofa we matched to meet these same high standards. Please see below for the terms of our promise.
1) The sofa must be equivalent to a model on our site
2) The sofa must come from a UK based retailer
3) The sofa must be produced in the UK
Thats all folks!
Here at The Chesterfield Company we have been producing the sofas you love for over 50 years and we intend to be here for the next 50 years and beyond! We promise to be around to service your sofa for the next ten years, which includes stocking replacement items such as cushion interiors and feet.
We are rightly proud of our solid hardwood frames and therefore we also fully guarantee all our framework for 5 years.
Guarantee Exclusions for your Leather Sofa*
Your furniture is guaranteed for normal domestic use, and is not for commercial use (unless requested upon order).
Your furniture requires some routine maintenance. Please take care to treat your furniture like the fine product it is. Proper care and use are essential to preserving your rights under this guarantee. The Chesterfield Company will not replace or repair your furniture if improper maintenance or improper use causes damage.
Wood has certain natural characteristics such as shrinkage, swelling, hairline cracks and minor movement due to changes in temperature and humidity. This will not affect the durability, serviceability or lifespan of your frame and normal movement within wood is completely normal. These natural movements are not a structural defect and are therefore not covered under this guarantee.
Genuine leather contains natural characteristics that unmistakably distinguish it from imitation products – we love it for this! Individual hides or skins may display small markings such as healed scars, insect bites and growth wrinkles and will often show slight variations in surface colour and grain texture, the prevalence of these characteristics differs for each leather type. We use only natural hides and we do not consider these markings to be defects.
Naturally, fair wear and tear in normal domestic use is excluded. Please don’t be worried by this, it is a usual guarantee exclusion
Our 5yr guarantee doesn’t cover cushion interiors and the leather, as their longevity will vary according to use, or fair wear and tear.
Keep furniture out of direct sunlight. The ultraviolet rays of the sun can damage and fade leather – such damage is excluded.
The guarantee given by The Chesterfield Company shall only apply to the original purchaser as named on the Sales Order Acknowledgement paperwork. It is not transferable or assignable.
This guarantee applies to UK Mainland only. Your statutory rights are unaffected.
IMPORTANT: Keep your paperwork safe.
When you purchase your furniture, please keep your Invoice paperwork safe. This will contain your Works Order Number, which must be quoted in order for your guarantee to be valid.
Making a Claim
We hope that your furniture is as expected and without fault. However, it is regrettable that very occasionally this may not be the case and in such instances we apologise. If you wish to make a claim under this guarantee, please follow this procedure.
Take photos of the damage on the furniture.
Send the photo(s) along with your original works order number, a brief description of how you understand the defect to have arisen and your contact details to:
a) (online) contact@thechesterfieldcompany.com
b) (by post) The Chesterfield Company, Newbury House, Ford Lane, Salford, M6 6PD.
This will enable us to assess the defect or damage.
If the defect or damage passes as a structural or manufacturer’s defect, we will contact you to arrange a repair or replacement, as appropriate (at our discretion).
*The upholstery itself is guaranteed for 1 year
