| Policies |
| QUALITY GUARANTEE |
As leather
is a unique and natural material,
the imperfections you may see
due to healed scars, barbwire
knicks, and other natural blemishes,
are simply characteristics of
genuine leather.
These are not to be considered
defects - all our furniture is
made by hand and therefore each
piece has its own unique characteristics.
Complete customer satisfaction
is a matter of pride here at
The Chesterfield Company therefore
we offer three guarantees for
total piece of mind;
| Guarantee 1 |
Choosing the right
piece of furniture for your home can be
difficult even in a showroom. Often a
wrong choice only becomes evident when
you see the item in your own home. It
may be too big, or too small, the colour
may be too loud, or too subdued. You may
even wish you'd chosen a different colour.
Whatever the reason, if you're not delighted
with your choice, you have 14 days to
let us know and we'll collect the item(s)
and refund your money less delivery and
collection costs.
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| Guarantee
2 |
Assuming you are happy
with your choice, and assuming fair wear
and tear, every item is then guaranteed
for one year against any manufacturer
or material defect. We also guarantee
the frames for an additional 4 years.
If a problem does arise you can inform
us straight away and we will be able to
treat your furniture as if you had purchased
it locally. We usually require two repair
estimates from your local repair centres
and, once submitted, we are then able
to assess the quotation and notify you
accordingly.
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| Guarantee
3 |
As we carefully inspect
every item before delivery, complaints
are extremely rare. If however, you are
not entirely satisfied with your purchase,
you will find that our concern matches
your own. Should there be a fault with
one of our products, we will gladly repair
the item free of charge or replace the
item. Please remember that you have 14
days after delivery to change your mind
giving you complete peace of mind! Our
guarantee is in addition to your statutory
rights, which remain unaffected.
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| DELIVERY
POLICIES |
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Our delivery service is WORLD-WIDE and we only
use carriers that specialise in furniture transportation
ensuring a safe home delivery service. The carrier
will call confirming the day they will next
be in your area, you can also get a 4 hour time
window for your delivery by calling the office
the day before your delivery. If the delivery
can not be accepted on the day offered (for
whatever reason) the delivery is rescheduled
within 7-10 working days. The Chesterfield Company
can not be held responsible for any time lost
at work due to late deliveries - our furniture
is handled with great care and therefore we
expect your patience throughout the delivery
stage. Please note it is your responsibility
to ensure what you ordered fits into your home
or work entrance.
On receipt, you are required to check the goods
for any damage or shortages and note down any
problems on the delivery receipt. If the item
is badly damaged, refuse the item and contact
us immediately. We will subsequently take back
any damaged goods to be replaced completely
free of charge.
The
Chesterfield Company is proud to have supported
the following Charity's CHASE which supports
life-limited children, young people and their
families, and DebRA which helps children with
the rare and currently incurable skin disorder.
The Chesterfield Company has also supported,
The 60 Minute makeover team, MTV, Bullseye,
Colin and Justine, Ideal homes Magazine, Home
and Garden as well as supplying several of Her
Royal Majesty's Military establishments.
Our
Chesterfields and contemporary leather sofas
can be found on all major search engines and
shopping channels including Sofas
UK. To arrange a link exchange please send
your company details to contact@thechesterfieldcompany.com.
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