TERMS & CONDITIONS
Items of note:
If you wish to cancel your order please contact us within 14 days of making your order, see clause
In the unlikely case of damage, errors or omissions please inform us on the signed delivery note and
notify the delivery team.
Please note that as a natural product leather does vary in colour from hide to hide and samples sent
should be considered a guide only. Colour and texture variation is not considered a manufacturing
fault. As leather is a unique and natural material, the imperfections you may see due to healed scars,
barbwire knicks, and other natural blemishes, are simply characteristics of genuine leather.
1. Terms and Conditions of Trading – The Chesterfield Company
These Terms and Conditions of Trading apply to all consumer contracts between The Chesterfield
Company and Our subcontractors (‘us/we/our’) and the Customer (‘you/your’) in relation to all sales
of goods and services.
The only items we offer from stock are those displayed in the clearance section, including ex-display
models, cancelled orders and those from a photo-shoot. All other items are bespoke and therefore
are ordered individually and custom built to your specifications.
1.1. Product Specifications
1.1.1. We have a policy of continuous product development and reserve the right to amend the
specification of products without prior notice in relation to future sales.
1.1.2. Goods supplied may differ as a consequence from those on display or advertised. Unless
agreed with you, the goods supplied will be of equivalent value, functionality and appearance. Any
significant variations will be highlighted on the display model.
1.1.3. We will endeavour to match the colour and texture of the fabric of your goods to the samples
chosen as accurately as possible, but variations in both the colour and texture may occur.
1.1.4 Leather goods are made from quality natural leather and accordingly they may not be uniform
in colour or texture. Only the finest hides are selected but they will show natural marks and scars on
the hide. Some leathers will mellow with age and with exposure to sunlight and heat.
1.2.1. The measurements of all furniture and furnishings made by us will be as accurate as possible,
but are nevertheless approximate and subject to manufacturing tolerances up to and including +/-
7% of the total size.
1.3.1. All prices include VAT, where appropriate, at the prevailing rate and are subject to any
promotional offer or discount.
1.3.2. Although every effort has been made to ensure that the prices displayed on our website are
accurate we reserve the right not to accept orders placed where the pricing is incorrect. In the
unlikely event that this situation should occur we will inform you prior to any goods being produced.
1.4.1. We require payment in full before production of Goods will start.
1.4.2. We will contact you as soon as possible to advise you of your estimated delivery date and at
the time of invoice the balance of any monies due will be payable. If for any reason you fail to make
payment as required by these terms and conditions, then with effect from the date of invoice, the
balance of the price will bear interest at the rate of 3% for each month or part of a month until such
time as the balance of the price has been paid in full.
Our final prices listed online include VAT at the prevailing rate and delivery to mainland UK. We can
accept payment by Credit/Debit card, Cheque, Cash or Bank Transfer.
1.4.4. Our bank details for payment by Bank Transfer are as follows:
Account Name: Forest Sofa Ltd Sort Code: 09-02-22 Account No: 10439203
Cheques to be made payable to our parent company – Forest Sofa Ltd.
1.5.1. For all purchases we will contact you to arrange a delivery when your furniture is completed.
1.5.2. We will deliver your goods to any UK mainland address. Please note that there may be a
surcharge for delivery to the Highlands (IV postcodes and above). All deliveries are completed
subject to access. Our two man team will deliver to the room of your choice, unwrap the goods and
ask you to inspect the goods before signing the delivery note. Our normal delivery teams will carry
furniture up a maximum of two flights of stairs, higher deliveries will require lift access or alternative
arrangements to be made by the customer.
After production it can take a few days for your items to be collected by the carriers. Please note our
carriers operate on a 10 working day delivery service from the date of collection and will contact you
approximately 3 days before delivery to book in. Our usual deliveries are completed Monday-Friday.
1.5.3.We do not charge you the full price of the delivery but instead ask for a contribution of £85.
1.5.4. From time to time our suppliers may run out of stock in your chosen leather, in which case we
will contact you immediately to arrange a new delivery date based on their supply estimates.
1.5.5. If we accidentally damage goods in the course of delivery, then our liability for that damage is
limited to the repair, refund or replacement of the goods or the value thereof. To ensure your claim
is not rejected please make a note of any damage on the signed delivery note.
Time of delivery is not of the essence in these Terms and Conditions of Trading. We will not be liable
for any direct or indirect loss of profits or other financial loss or damage suffered by you through any
reasonable delay or delay due to unforeseen circumstances outside of the reasonable control of The
Chesterfield Company or delay due to any reasonable rescheduling of delivery.
Please note that our export deliveries are kerbside only and subject to access by a 40ft trailer. In the
unlikely event of any damage or omissions this must be immediately written on the delivery note or
your claim will be rejected.
1.6. Returns and Refunds
1.6.1. We will accept the cancellation of a finished order (‘Goods’) subject to the following
conditions. Our 14 days returns policy applies to non-bespoke orders for domestic customers within
the UK mainland only. For all returns requests that meet these conditions we will arrange collection of the goods and full refund via the original payment method following their return and inspection in our factory.
Trade customers and overseas customers are unable to return orders but please contact us on firstname.lastname@example.org if you have any issues under warranty.
126.96.36.199. The Goods must not have been made to your specification or otherwise personalised
(‘bespoke’) to your requirements and your order was not placed following a showroom visit.
Please note all stock items are stock sold as seen and are not subject to our usual returns policy.
These items are reduced in price in line with their condition, please ask your sales person for more
details of the individual stock item.
188.8.131.52. If you wish to cancel the order and have not seen the Goods in our showroom before placing
your order, you must notify us of your wish to cancel no later than 14 days after delivery, in writing
via email at email@example.com or by letter delivered to our showroom by
184.108.40.206. The Goods must have a mainland UK delivery address.
220.127.116.11. If these conditions are satisfied, the refund will be paid to you within 14 days of the date of
cancellation or proof of return whichever is later. Refunds are issued via the method of payment
originally used for the purchase of the Goods.
1.6.2 If you cancel, you are obliged to take reasonable care of any Goods delivered to you, which
must be kept in a new unused condition. Goods returned through our carriers must be made
available for collection on the day booked by the carrier.
1.6.3. In the unlikely event of a manufacturing fault or transit damage, all faults will be repaired in
situ wherever possible. If this is not possible we will collect at our cost for factory repair. If the Goods
are beyond repair we will offer a replacement of equal value and style where possible, free of
1.6.4. Please note that our cancellations/returns policy does not apply to export orders or bespoke
items, this includes items ordered in a colour not offered in the standard swatch listed online. This
does not affect your statutory rights.
1.7.1. The provisions of this clause apply in addition to your statutory consumer rights in relation to
faulty or wrongly described goods. These rights are not affected by the guarantee.
1.7.2. For the purpose of this clause the guarantor is The Chesterfield Company.
1.7.3. All of our upholstered goods carry a 10 year guarantee against faulty workmanship and/or
faulty materials in relation to wooden framework. All leather / fabric, components such as feet, springs,
zips and upholstering are guaranteed for 1 year. Trade customers are not eligible for extended
warranties and these orders are covered by our 1 year manufacturers guarantee only.
1.7.4. Title of the guarantee is non-transferable and shall remain with the original buyer.
1.7.5. The guarantee does not cover wear and tear, neglect, abuse or misuse of your goods, loss or
damage (including rusting and corrosion) due to unreasonable exposure to water or weather; loss or
damage due to fire, smoke, explosion, lightning, sunlight, infestation by animals or boring insects, or
theft, or accidental damage or loss caused by a third party.
1.8. Claims under Guarantee
1.8.1. In the event of a claim under guarantee occurring please contact The Chesterfield Company in
writing and we will advise you on how to proceed with your claim. All issues must be reported
immediately on becoming apparent. The Chesterfield Company will not be liable for any issues that
worsen due to a delay in reporting.
1.8.2. In order to proceed with your claim we will require proof of purchase and you must be the
original title holder of the Goods.
1.8.3. We will endeavour to repair the defective goods free of charge. If a repair is not possible you
will be offered a replacement of similar or greater value in a similar style to your product. Only if a
suitable replacement is not available will you be offered a refund.
1.8.4. We will not be liable for any direct or indirect loss of profits or other financial loss or damage
arising out of defective, damaged or wrongly delivered goods, over and above the value of the goods
themselves. This does not affect your statutory rights.
1.8.5. Our guarantees are limited to goods sold and retained in the United Kingdom, used solely for
private and domestic purposes.
1.9. Internet/Web Purchases
1.9.1. All of our bespoke upholstered goods are made to your exact specifications and therefore
cannot be cancelled once we have accepted your order.
1.9.2. In respect of all other purchases you have the right to cancel your order up to 14 days after
the delivery date. You must keep the product in an as-new saleable condition and retain the original
packaging in the condition it was provided.
1.9.3. Should you require a refund or have any other query or complaint, please contact The
Chesterfield Company in writing, within 14 days of receiving your order.
1.9.4. Our registered address is Newbury House, Ford Lane, Salford, M6 6PD.
1.9.5. The following clauses apply to our Internet Site and Internet/Web orders only:
18.104.22.168. We endeavour to display as accurately as possible the colours of our products that appear
on the website. However we cannot guarantee that your monitor will accurately reflect the colour of
the product delivered. For clarity, we offer a free swatch service to view the swatches in your home
22.214.171.124. The contract shall not be concluded until we have received your valid payment details and
we have accepted your order.
126.96.36.199. Every effort is made to ensure the complete accuracy of our website however some
prices/details may change from time to time and it is possible that errors may occur. We will rectify
any errors as swiftly as possible but we cannot be responsible for any losses incurred.
188.8.131.52. We are entitled to refuse any order placed by you at our discretion.
184.108.40.206. To the maximum extent permissible by law, we exclude all warranties, expressed or implied
as to the accuracy of the information contained in any of the materials on the website. We cannot
accept any liability for any particular material on the website or as a result of any use or reliance
placed upon information contained on the website.
220.127.116.11. Any material downloaded or otherwise obtained through the use of our website is done so
at your own discretion and risk. You will be solely responsible for any loss or damage to your own
computer systems that result from the download of such materials.
18.104.22.168. We control and operate the web site from our offices within England, UK. Accordingly, the
laws of England & Wales govern claims relating to, including the use of, the web site and the
materials contained therein. If you choose to access our website from outside of England and W ales
you do so on your own initiative and you hereby agree that in the event of a dispute between The
Chesterfield Company and you the laws of England and Wales will apply at all times.
1.10. Data Protection
1.10.1. The Chesterfield Company takes privacy seriously. W e process your personal data in
accordance with the Data Protection Act 1998 (‘the Act’).
1.11. Applicable Law
1.11.1. These Terms and Conditions of Trading are governed by and are to be construed in
accordance with the laws of England and W ales.
1.11.2. The Chesterfield Company is obliged by law to provide the following information:
22.214.171.124. The website www.thechesterfieldcompany.com is operated and owned by The Chesterfield
Company. Our registered address and contact point for all written communications is: Newbury
House, Ford Lane, Salford, M6 6PD
1.11.3. The Chesterfield Company is a trading name of Forest Sofa Ltd.
1.12. Social Media
1.12.1. By tagging The Chesterfield Company you also grant The Chesterfield Company the right to
use your username, real name, image, likeness, caption or other identifying information in
connection with the use of your photo.
1.12.2. The Chesterfield Company will choose and publish uploaded photos at its absolute discretion.
For the avoidance of doubt, The Chesterfield Company is under no obligation to use any of the
1.12.3. We may use your photo on The Chesterfield Company’s webpages, including the Shop
Instagram page, product pages and in editorial and advertising content.
1.12.4 You will retain legal ownership of any rights you own (including copyright) in any photo you
upload. However, by tagging The Chesterfield Company you grant to The Chesterfield Company a
non-exclusive, perpetual, irrevocable, worldwide, royalty-free, assignable, sub-licensable license to
use the photo in the manner set out above
1.12.5. By tagging The Chesterfield Company, you warrant and represent that (i) you own all rights
(including copyright) in the photo uploaded or, if the photo is subject to third party rights, you have
all required licenses, rights, consents and/or permissions to publish the photo and grant the license
described above to The Chesterfield Company, and (ii) you are over 18 years of age.
To the extent permitted by law, you also agree to waive any moral rights you may own in relation to
any photos uploaded.
THE CHESTERFIELD COMPANY may use, edit, alter, reproduce, translate, publish, or create derivative
works from any photo uploaded at THE CHESTERFIELD COMPANY’s sole discretion.